Seifallah B.

Seifallah B. is an accomplished professional with 19 years of experience in contact center operations, including 7 years in supervisory roles. Most recently, as a Team Leader at Imex Globale, he managed a prospection team for a leading European clearance company in the consumer goods sector. His responsibilities included daily supervision, performance tracking, and strategic coordination between purchase teams and executive management, as well as leadership in Business Intelligence and Data Analysis for activity optimization. Previously, he was a Team Leader at Active Contact, overseeing a multi-level support cell on behalf of PrestaShop, achieving exceptional SLA performance with consistently high customer satisfaction rates. His role at Everience Tunisia involved managing knowledge frameworks and training new analysts, backed by an ITIL certification. Seifallah's academic background includes a degree in Network Administration. His proficiency in Data Analysis, KPI Management, and Performance Optimization is complemented by a robust understanding of ITIL practices.