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Semi M. — Mid-Level Desktop Support Technician from Philippines

Semi M.

Mid-Level Desktop Support Technician

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishFilipino
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About

Semi B. is an accomplished Technical Support Specialist with a robust track record in resolving complex software, hardware, and network issues. Currently serving as a Desktop Support Technician at the Local Government Unit of Tabaco City since 2016, he excels in diagnosing and troubleshooting technical issues, set-ups, and configurations while ensuring efficient system maintenance. Previously, as a Junior Accountant at Cagsawa Travel & Tours Inc., he adeptly managed account payables and receivables, developed financial statements, and oversaw month-end closures. He has a strong foundation in computer technology, backed by an Associate's degree from STI College, and possesses significant freelance experience addressing diverse client needs. Proficient in Audio System Management, Video System Maintenance, and legislative drafting, he is bilingual in English and Filipino.

Experience

  • DESKTOP SUPPORT TECHNICIAN

    Local Government Unit of Tabaco City - Albay · 2016 — Present
    Identified solutions for software and hardware issues. Conducted diagnosis and troubleshooting of technical problems, including account setup and network configuration. Managed issues related to computer systems throughout the resolution process within agreed time limits.

  • JUNIOR ACCOUNTANT

    Cagsawa Travel & Tours Inc. · 2012 — 2016
    Addressed inquiries regarding account payables and receivables. Prepared monthly financial statements such as cash flow, profit and loss statements, and balance sheets. Executed end-of-month closing procedures and provided user support through troubleshooting and issue resolution.

  • TECHNICAL SUPPORT SPECIALIST

    Freelance - Various Companies & Individual Clients · 2003 — 2012
    Assisted users with software, hardware, and network problems. Collaborated with both internal business users and external clients to troubleshoot issues, guide installation processes, and maintain vital systems.

Skills & Expertise

System AdministrationTechnical Support SpecialistData Entry SpecialistAccountant

Education

  • Associate in Computer Technology
    STI College - Legaspi City · 1998 — 2000
  • Computer Management & Operations
    STI College - Legaspi City · 1994 — 1998
  • Secondary School
    Catholic Central School · 1989 — 1993

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