Sergy A.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Sergy A. G. is a seasoned professional with extensive experience in customer service and financial account management within the e-commerce and healthcare industries. Notably, as a TikTok Creator Support Representative, he provided technical support for creator accounts, managed brand deals, and resolved account health inquiries. Previously, Sergy served as an Accounts Payable Specialist , where he ensured high accuracy in processing financial transactions and resolving discrepancies. His tenure with Sitel equipped him with skills in handling inbound calls, processing retail orders, and sustaining high customer retention. Sergy's expertise in invoice processing and appointment scheduling has been instrumental in streamlining operations and enhancing service delivery.
Why hire me
Employers should hire me because I bring a proven track record of driving operational efficiency, maintaining strict financial accuracy, and delivering exceptional client support across fast-paced e-commerce and financial tech environments. Throughout my career, I’ve specialized in solving complex problems and managing high-stakes operations: Platform & Partner Support: Experience troubleshooting technical issues, managing account health, and facilitating brand-creator partnerships to ensure smooth workflows and continuous platform engagement. Financial Precision: Proven expertise in high-accuracy invoice processing, ledger reconciliation, and resolving transaction discrepancies to safeguard revenue and build vendor trust. Customer Retention: A strong foundation in handling complex inbound inquiries, processing orders efficiently, and maintaining high retention rates through empathetic, clear communication. I adapt quickly to new tools, streamline workflows, and deliver immediate
Experience
TikTok Creator Support Representative
TDCX · 2025 — 2026Provided comprehensive technical support for creator accounts, overseeing setup, identity verification, and profile navigation. Assisted in resolving content policy violations and account restrictions, ensuring compliance with guidelines. Monitored creator health ratings and performance metrics, facilitating brand management workflows and monetization inquiries.Patient Service Representative
Concentrix · 2023 — 2025Managed patient check-in schedules and consultation appointments, coordinating follow-up healthcare visits while adhering to patient privacy and service standards. Facilitated efficient communication between patients and healthcare providers to enhance appointment workflows.Accounts Payable Specialist / Representative
Concentrix · 2023 — 2025Executed accurate processing and reconciliation of high-volume invoices and vendor payments. Reviewed financial transactions to ensure alignment with company policies and accounting standards, resolving discrepancies and vendor inquiries swiftly.Customer Service Representative
Sitel · 2022 — 2023Handled inbound calls to process retail orders, verify secure payments, and address product inquiries. Maintained high accuracy in payment processing while ensuring compliance with security protocols for financial transactions, providing empathetic service to enhance customer satisfaction.
Skills & Expertise
Education
- Hospitality ManagementICCT Colleges
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