Serlinn M.

Serlinn M. is a seasoned Customer Service and Sales Professional with over a decade of diverse experience in the insurance, BPO, and freelance sectors. Renowned for her ability to manage social media platforms, she excels as a Freelance Social Media Manager, Appointment Setter, and Customer Support Specialist. Her work is characterized by consistent online engagement, lead generation, and responsive client support. In her role as a Sales Training Senior Specialist at Allianz PNB Life Insurance, she specialized in developing training programs that enhanced team performance and product knowledge within the insurance industry. Her previous experience includes working as a Customer Service Specialist at IQor Philippines, where she was pivotal in achieving sales targets and resolving customer concerns effectively. Serlinn is recognized for her clear communication, adaptability, and ability to deliver reliable service across various communication channels such as phone, chat, and email.