Shabnam
Senior Executive Seller Support
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About
Shabnam S. is a seasoned Customer Success and Administrative Professional with over five years of multifaceted experience in industries ranging from e-commerce to immigration services. At Startek, supporting the Flipkart Seller platform, she excelled as a Senior Executive, handling 80–100+ daily interactions and consistently achieving high-quality scores and CSAT targets. Her expertise in Recruitment was honed during her tenure at Kinexa Solutions, where she delivered tailored candidate experiences and maintained precise ATS records. In Dubai, as a Sales Consultant for Sea Global Migration, she guided clients through complex visa processes, achieving sales targets and ensuring regulatory compliance. Shabnam's academic foundation includes an MA in Clinical Psychology from IGNOU, equipping her with Conflict Resolution and empathetic communication skills, further enhancing her ability to identify and address client needs effectively.
Experience
Sales Consultant – Visa Services
Sea Global Migration · 2026 — 2026Guided clients through various visa categories, immigration options, and necessary documentation for the UAE and other international locations. Oversaw the complete client consultation process from initial inquiries to application submissions and follow-ups. Achieved personal sales goals by converting potential leads into confirmed clients. Maintained thorough client records in accordance with immigration regulations and internal service level agreements (SLAs). Fostered strong client relationships through effective communication and prompt issue resolution.Client Recruiter Associate (CRA)
Kinexa Solutions · 2025 — 2026Performed structured interviews and candidate screenings based on various client hiring requirements. Oversaw the complete recruitment process including sourcing, scheduling, interviewing, and onboarding paperwork. Collaborated with clients to gain an understanding of job requirements and provided shortlisted candidates within the agreed turnaround time (TAT). Maintained precise applicant tracking system (ATS) records and other compliance documentation. Ensured an exceptional candidate experience through professional communication at every interaction.Senior Executive – Seller Support (Flipkart)
Startek · 2022 — 2025Handled 80–100+ seller queries daily via calls, email, and chat on Flipkart's seller platform. Addressed complex inquiries regarding order processing, payment reconciliations, returns, and account reinstatement. Regularly met quality standards, customer satisfaction (CSAT) targets, and first-contact resolution (FCR) metrics. Collaborated with logistics, payment, and technology teams to handle escalated issues within service level agreements (SLAs). Provided mentorship to new associates regarding policy compliance and platform tools to reduce onboarding time. Highlighted recurring seller issues and communicated process gaps to supervisors to contribute to policy enhancements.Receptionist / Administrative Assistant
SANGYAN – Society for Advancement of Natural Growth Youth Action Need · 2021 — 2022Oversaw front-desk operations, including managing visitor interactions, scheduling appointments, and handling multi-line phone calls. Kept financial records, petty cash logs, and assisted with basic bookkeeping and audit preparation tasks. Prepared routine reports, management information system (MIS) sheets, and administrative documentation for review purposes. Supported human resources and compliance processes through filing, record maintenance, and coordination.
Skills & Expertise
Education
- Master of Arts (MA) in Clinical PsychologyIndira Gandhi National Open University (IGNOU) · — — 2024
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