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Shahara M. — Mid-Level Digital Marketing Specialist from Philippines

Shahara M.

Mid-Level Digital Marketing Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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Portfolios

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About

Shahara N. M. is a versatile freelancer with a proven track record in delivering high-quality work in digital marketing across diverse industries. At the Love, Belle Fine Jewelry Brand, she developed and executed social media strategies that enhanced brand awareness and engagement, managing platforms like Instagram and Facebook. Her role included creating content, planning promotional campaigns, and analyzing engagement metrics for optimized growth. At the Juno Group of Companies, Shahara expanded her expertise in digital marketing, enriching online communities and driving customer engagement through targeted campaigns. She's proficient in tools such as Meta Business Suite, HootSuite, and Google Analytics. Additionally, her experience as an AI Trainer at Online Helpers involved improving AI solutions and enhancing team performance. Shahara holds a background in Accountancy Business and Management, which complements her skills in content creation, graphic designing, and social media strategy development.

Experience

  • Digital Marketing (VA)

    Love, Belle (Fine Jewelry Brand) · 2025 — 2026
    Developed and executed social media strategies to enhance brand awareness and engagement. Created high-converting content, including product captions and campaign concepts. Managed the Instagram and Facebook presence to maintain cohesive luxury branding while planning and launching promotional campaigns for bridal and engagement collections. Analyzed engagement metrics and optimized content for growth.
  • Digital Marketing (VA)

    Juno Group of Companies · 2024 — 2025
    Planned, executed, and optimized digital marketing strategies across major social media platforms, including Facebook, Instagram, LinkedIn, and X (formerly Twitter). Focused on creating engaging content, developing online communities, and running targeted ad campaigns, while analyzing performance metrics to enhance brand awareness and customer engagement. Utilized tools such as Meta Business Suite, HootSuite, Canva, and Google Analytics.
  • AI Trainer

    Online Helpers · 2022 — 2024
    Collaborated with cross-functional teams to establish quality control standards and feedback loops for model improvement. Conducted error analysis and recommended model retraining strategies. Trained new team members to enhance performance and efficiency, while leading initiatives to improve AI-powered solutions for drive-through ordering systems, focusing on response accuracy and customer interaction flows.
  • Customer Service Representative

    TELETECH (HEALTHCARE) · 2022 — Present
    Provided customer service and ensured satisfaction by answering customer phone calls and addressing their concerns.
  • Customer Service Representative

    IQOR, CLARK (METRO PCS) · 2018 — 2019
    Delivered customer service and maintained satisfaction through troubleshooting and assisting customers over the phone.

Skills & Expertise

Education

  • Senior High School in Accountancy Business and Management
    Lubao National High School · 2018 — 2020