SHAHINA S.
Senior Hospitality Sales Executive
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Shahina S. is a seasoned Sales Executive and customer service specialist with over eight years of experience in the hospitality, accounting/auditing, and tourism industries across Bangladesh and the United Arab Emirates. Currently at GRAND SYLHET HOTEL & RESORT, Shahina successfully achieves sales targets, manages client relations, negotiates and contracts sales deals, and utilizes market research to drive business growth. Her background at RICHMOND HOTEL SYLHET includes supervising staff, handling challenging customer service responsibilities, and enforcing departmental procedures. Earlier roles at NABA AL-ARAD RESTAURANT and TASK BUSINESSMEN SERVICE L.L.C. allowed her to master sales coordination, front desk operations, and customer service, efficiently resolving guest issues and organizing business and administrative functions. Shahina’s proven technical and organizational skills underpin her record in business development and lead prospecting within competitive service sectors.
Experience
Sales Executive
GRAND SYLHET HOTEL & RESORT · 2024 — PresentDrove target sales goals while maintaining strong client relationships and negotiating sales deals. Conducted market research, managed product pitches and presentations, and attended trade exhibitions, conferences, and meetings.Senior (G.R.M)
RICHMOND HOTEL SYLHET · 2020 — 2023Oversaw and coordinated the work of assigned staff, performing challenging customer service duties and interpreting department policies. Handled operational aspects including troubleshooting customer service operations.Senior Hostess
NABA AL-ARAD RESTAURANT · 2019 — 2020Managed guest welcome and booking checks, handled dining reservations, and resolved conflicts among staff. Ensured high-quality service for guests and maintained the lobby's appearance.Senior Administration
TASK BUSINESSMEN SERVICE L.L.C. · 2018 — 2019Organised project meetings and handled document preparation, while also responding to business inquiries. Responsible for drafting contracts and tracking cash and credit transactions.Front Desk Executive
AT SPRINGFIELD TOURISM L.L.C · 2017 — 2018Greeted clients upon arrival, booked meetings, and arranged couriers. Managed incoming phone calls, received payments, and issued receipts.
Skills & Expertise
Education
- Associate Degree in Business AdministrationUniversity of the People (UoPeople) · 2025 — 2026
- 0 Level (GED)(Private Candidate) · 2017 — 2019
- High SchoolGulf Indian High School · 2003 — 2013
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