Shaikh A.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Shaikh A. is an experienced Customer Service Specialist with over five years of international exposure in industries such as automobile, healthcare, gaming, telecom, IT support, and sales. He has demonstrated expertise in managing high inbound and outbound call volumes, specializing in technical troubleshooting, CRM systems including Salesforce and HubSpot, and ensuring compliance with HIPAA and data security standards within US healthcare operations. Shaikh A. has a proven track record of supporting customer inquiries, conducting lead generation and sales conversions, and handling escalation resolution across B2B and B2C domains. His career features roles such as Medical Outreach Specialist at E-Health Technologies, where he managed sensitive patient data, and Customer Service Representative for Eco Drive Automobile Driving LLC, emphasizing his ability with databases, payment guidance, and efficient customer support. He has also excelled in telecom and digital payments support, mentoring teams to achieve high KPIs and effective SLA adherence.
Experience
Customer Service Representative
Eco Drive Automobile Driving LLC · 2025 — 2026Managed over 100 inbound and outbound calls per day focused on driving course inquiries, bookings, and sales of various driving packages. Facilitated lead follow-ups, payment clarification, package upgrades, and schedule coordination. Provided technical troubleshooting for booking applications, payment processes, and portal access. Maintained customer records, service logs, and follow-up data in Excel and CRM systems while assisting both walk-in and phone customers.Medical Outreach Specialist (Customer Service)
US Healthcare – E-Health Technologies · 2024 — 2025Coordinated frequent inbound and outbound calls with US healthcare facilities to obtain and process medical records, including cancer reports, pathology results, radiology documents, and discharge summaries. Handled patient authorizations, consent forms, and insurance documentation while performing data validation, medical record indexing, and quality checks in full HIPAA compliance. Utilized Salesforce CRM, K2, SharePoint, Healthcare CRM, and Excel to track records and produce reports. Ensured confidential handling of PHI and resolved technical issues and retrieval delays by collaborating with healthcare providers.Customer Service Specialist – Gaming, Payments & Technical Support (US Process)
Nexa Business Solutions · 2021 — 2024Delivered support through calls, chat, and email for US-based gaming and digital payment platforms. Managed onboarding, account verification, and payment troubleshooting for systems such as CashApp and digital wallets. Addressed technical challenges related to app logins, transaction failures, and general system errors. Led lead generation, retention, upselling, and user engagement activities. Provided customer guidance on security measures and KYC compliance while documenting CRM data, maintaining call logs, and compiling performance reports. Received promotion to Team Leader, taking on agent mentoring, KPI monitoring, and escalation handling.Customer Service Representative – Technical Support (Telecom / RailWire)
Saya Intellicall (RailWire – Telecom Services) · 2020 — 2021Provided technical support for Wi-Fi and broadband services to railway employees and customers, covering router configuration, network troubleshooting, speed optimization, and diagnostics. Handled B2B and B2C sales for Wi-Fi packages, including upgrades and renewals. Managed ticket logging, technical fault escalation, and coordination with field engineers, consistently meeting FCR, SLA, and KPI targets.
Skills & Expertise
Education
- B.ComDr. Babasaheb Ambedkar Marathwada University · — — 2020
- HSCDr. Rafiq Zakariya Campus, Aurangabad
- SSCLittle Flower School, Aurangabad
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