Shaima M.

Shaima Marie D. is an experienced Customer Service Expert and Virtual Assistant (Workflow Quality Manager and Journal Editor) with a background in office administration. Shaima Marie D. handled high-volume inbound calls for a telecommunications account at Teleperformance CDO, effectively resolving technical concerns and inquiries, while consistently meeting performance metrics and upselling targets. At 7Over24, she oversaw daily operations for a virtual team, conducted workflow analysis, maintained SOPs, executed quality checks, and managed process optimization in a remote environment. As a Journal Editor, she managed the editing process for journal submissions, handled proofreading, coordinated revisions, and tracked publication timelines. Her proficiency in Microsoft Office, Google Suite, and data management tools supports her work across the business process outsourcing and publishing industries.