Shaina J.

Shaina P. is a dedicated professional specializing in customer service and administrative support, with extensive expertise in CRM management and social media coordination. She honed her skills working as a Customer Service Specialist with iQor Company from 2020 to 2025, handling distinguished accounts like 1800FLOWERS.COM and American Home Shield. Her accomplishments include coordinating technician dispatches, managing escalation calls, and maintaining detailed customer records. Shaina is adept at using Go High Level CRM tools to enhance communication and workflow, proficient in both Microsoft Office and Google Workspace, and skilled in creative applications such as Canva and Adobe Acrobat. Her background in business administration from Assumption College of Davao further solidifies her acumen in financial management contexts.