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Shaina A. — Junior Customer Service Specialist from Philippines

Shaina A.

Junior Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Shaina C. is a dedicated professional with a diverse background in customer service, technical support, and event coordination. She pursued her education in Tourism Services Technology at VMA Global College, where she also excelled as a school representative and treasurer in the student government. Shaina has worked across various sectors including her role as a Virtual Assistant/HR Assistant at Vexel and as a Technical Support Representative for Transcom. Her proficiency in customer interaction was further honed as an Advisor 1 - Travel Agent for the Philippine Airline Account at Concentrix. Shaina's experience extends to planning and executing events, having served as an Event/Plan Scheduler and Assistant Photographer at RedMing Facebooth and Photobooth. Her certifications include Events Management NCIII and Travel Services NCII, showcasing her commitment to expanding her professional competencies. Additionally, she has actively participated in community organizations, displaying leadership and organizational skills.

Experience

  • Virtual Assistant/HR Assistant

    Vexel · 2025 — 2026
    Provided administrative support and assisted in human resources tasks.
  • School Instructor

    MBA Forest Technical School Inc. · 2025 — 2025
    Delivered instructional content and facilitated student learning.
  • Event/Plan Scheduler

    RedMing Facebooth and Photobooth · 2022 — 2024
    Coordinated event schedules and supported photography services.
  • Clerk II, E-911 Telecommunicator

    Provincial Disaster Management Program, Division of Negros Occidental · 2024 — 2024
    Handled emergency communication and managed relevant clerical tasks.
  • Technical Support Representative

    Transcom · 2023 — 2024
    Provided technical assistance and support to customers.
  • Advisor 1 - Travel Agent

    Philippine Airline Account, Concentrix · 2022 — 2023
    Guided customers in travel arrangements and services.
  • Customer Service Representative

    Transcom · 2022 — 2022
    Assisted customers with inquiries and resolved service issues.
  • On-call Assistant Event Coordinator

    Simply Special Weddings and Event, Charleen Anne Events Planning and Coordination · 2022 — 2022
    Supported event coordination activities on an as-needed basis.
  • Service Crew

    Ayeisha’s Food Station · 2021 — 2021
    Provided customer service and assisted with food service operations.

Skills & Expertise

Education

  • Tourism Services Technology
    VMA Global College · 2019 — 2023
  • Bachelor of Elementary Education
    Bago City College · 2018 — 2019
  • Senior High School Diploma
    VMA Global College · 2016 — 2018
  • Junior High School Diploma
    Binalbagan National High School · 2015 — 2016
  • Elementary Diploma
    Our Lady of the Pillar Academy · 2006 — 2012

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