Shakira S.
Mid-Level Hotel Receptionist
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Shakira M. is an experienced Hotel Receptionist specializing in front-of-house operations in the hospitality industry. Currently serving at Cape Diamond Boutique Hotel since October 2022, Shakira manages daily guest lists, processes payments, maintains guest profiles on Nightsbridge, handles check-in and check-out procedures, manages petty cash, and coordinates with multiple hotel departments including security and housekeeping. Previously, at Happy Rhino Hotel (2021–2023), Shakira was responsible for guest bookings, phone management, and administrative support. Her earlier roles in tourism (Ralushe Holdings Tours) and retail (Brand Mania) included responsibilities such as greeting visitors, maintaining security systems, and cashier duties. Shakira is highly proficient in Nightsbridge, Ezee Absolute, Roomraccoon, various payment processing systems, and software tools like Word and Excel.
Experience
Receptionist
Cape Diamond Boutique Hotel · 2022 — PresentAccurately complete the daily guest list and relay pertinent information to other departments. Manage guest check-ins and check-outs while ensuring all guest details are updated in Nightsbridge. Process payments from guests, handling cash and credit card transactions per standard protocols. Maintain the petty cash box and handle the switchboard promptly. Provide assistance with guest itineraries and concierge tasks, as well as coordinate with security. Carry out housekeeping duties when required and verify final bills before presenting them.Receptionist
Happy Rhino Hotel · 2021 — 2022Welcome guests and facilitate their check-in and check-out processes, maintaining a friendly and welcoming environment. Address guest inquiries and fulfill their requests promptly. Answer and route incoming phone calls effectively. Oversee guest bookings and reservations, ensuring an organized workspace and assisting with administrative duties as necessary.Receptionist
Ralusha Holdings Tours · 2019 — 2020Greet and direct visitors to the appropriate departments, notifying company personnel of their arrival. Maintain the security and telecommunications systems while addressing inquiries from visitors. Ensure accurate employee and department directories are kept current.Cashier
Brand Mania · 2016 — 2018Manage stock control and oversee the processing of cash and card payments. Address customer queries effectively while balancing cash registers with receipts.
Skills & Expertise
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