Shalah L.
Senior Operations Management Lead
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Shalah L. is an accomplished operational leader with over 15 years of experience supporting founders and senior leadership in diverse industries, including corporate services, accounting, commercial real estate, hospitality, and logistics. As Chief of Staff, Director of Operations, and Head of Operations & Administration, Shalah L. has overseen multi-site operations in the Philippines, Canada, and the Middle East, driving process documentation, project management, and operational governance. Shalah L. has managed OPEX budgets up to ₱86M and CAPEX budgets of ₱50M, led cross-functional teams of 30+ staff and vendors, and implemented operational frameworks that enhanced workflow, compliance, and cost control. Recognized for major contributions at firms such as MVDS, MESA CPA, Fortis Investment Corporation, and CBRE & GWS, Shalah L. has a proven record in vendor management, service delivery, and strategic execution, grounded by credentials in Computer Science and industry certifications.
Experience
Operations Lead
MVDS · 2025 — 2025Oversaw daily operational activities such as staffing coordination, procurement support, vendor oversight, and compliance within service delivery operations. Facilitated collaboration among vendors, suppliers, and internal teams to ensure consistent operational workflows. Contributed to operational planning and team coordination for site-based service delivery, monitored operational performance, and upheld company policies and procedures.Director of Operations
MESA CPA · 2025 — 2025Worked in partnership with founders to support operational planning, internal communications, and project prioritization within accounting services. Managed project tracking, coordinated workflows, and produced reports for leadership decision-making. Served as an operational liaison among founders, remote teams, and external stakeholders. Developed operational documentation such as SOPs, workflow guides, and project tracking frameworks. Implemented operational systems and SOPs to enhance workflow visibility and coordination. Provided operational reporting, data tracking, and performance insights for leadership, in addition to overseeing remote teams and monitoring project milestones.Head of Operations & Administration
Fortis Investment Corporation · 2024 — 2024Directed operational and administrative functions for corporate services and multi-site environments, coordinating cross-departmental teams and supporting corporate office, commercial, and hospitality operations. Managed annual OPEX and capital expenditure budgets, including vendor services, facilities operations, logistics, and administration. Collaborated with leadership, finance, procurement, vendors, and supervisors to maintain operational support. Implemented governance frameworks and reporting systems to enhance cost control and visibility.Head of Logistics & Administration
Fortis Investment Corporation · 2022 — 2024Directed logistics and administrative operations supporting corporate offices and commercial properties. Led teams of staff and vendor personnel responsible for logistics, facilities coordination, and operational support. Managed vendor contracts, procurement, fleet operations, and provided supply chain support. Strengthened governance and reporting frameworks for vendors and addressed outstanding vendor debt to stabilize supplier relationships.Regional Operations & Service Delivery Leadership (Middle East)
CBRE & GWS · 2010 — 2022Managed operational service delivery for global corporate client portfolios across multi-site commercial office environments in the Middle East. Acted as the operational liaison for client stakeholders, ensuring coordination on service performance and contractual obligations. Maintained SLA compliance, utilized operational dashboards and service metrics, and supported operational governance and improvement initiatives. Directed the mobilization of newly awarded accounts, handled service transitions, and managed contracts for Mars UAE & Egypt. Contributed to regional operations for Citibank across seven Middle East countries during portfolio transitions.
Skills & Expertise
Education
- BSc in Computer ScienceAMA Computer College
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