Shalanda C.
Senior Sales and Customer Success Leader
Open to offersNew to PlatformAbout
Shalanda "Shay" C., an accomplished leader in strategic account management and revenue growth, possesses over a decade of experience enhancing territories and cultivating robust enterprise relationships within healthcare, consumer goods, telecom, and tech-enabled sectors. Notably, she transformed an underperforming veterinary territory from $720K to $12.3M in revenue, achieving five years of consistent goal surpassing. At Enhabit Home Health, she generated early traction by securing new patient referrals. During her tenure with Amazon Vendor Services, Shay managed a significant seller portfolio, enhancing category growth through strategic initiatives. At Nestlé Purina Petcare, her innovative contributions revitalized an inactive market. Previous roles at Verizon Wireless and AT&T Mobility demonstrated her prowess in B2B solutions and customer loyalty, awarded for outstanding sales performances. With an MBA and additional certifications, Shay is well-equipped to drive substantial business impact through customer success leadership and consultative selling.
Experience
Area Manager
Enhabit Home Health · 2026 — PresentAcquired 12 new patient referrals within the first month, including 6 Medicare/Tier 1 admissions, which helped establish early traction in a regulated market. Converted referral opportunities into active admissions through disciplined follow-up and relationship building with providers. Developed referral pipelines involving physicians, hospitals, and post-acute partners to ensure ongoing market growth. Navigated Medicare and TRICARE requirements to facilitate compliant placement and timely care initiation. Collaborated with intake, clinical, and operations teams to enhance referral conversion and expedite onboarding processes.Senior Customer Success Manager
Amazon Vendor Services · 2024 — 2025Oversaw a valuable portfolio of Amazon sellers, focusing on driving category growth, profitability, and account performance over the long term. Initiated and led cross-functional projects across forecasting, merchandising, and fulfillment to enhance seller outcomes and improve operational execution. Established trusted advisory relationships with executive stakeholders to devise data-driven growth strategies that bolstered competitive positioning. Worked in conjunction with global product, analytics, and operations teams to refine processes and support scalable innovation.Territory Manager & Veterinary Consultant
Nestlé Purina Petcare · 2018 — 2024Revamped an inactive territory and broadened market presence to more than 280 veterinary clinics and partners. Increased product line revenue significantly, transforming the area into a key growth driver. Consistently surpassed annual sales quotas by 113.5% YoY, achieving over 100% to goal for five consecutive years. Developed and published the Vet Direct Training Guide to enhance product education and clinical engagement nationwide. Served as Technology Engagement Trainer and leader of the Digital Immersion Program, aiding in training and product launch execution across veterinary networks.Business Solutions Specialist
Verizon Wireless · 2017 — 2018Delivered IoT, cloud, and wireless solutions to diverse business clients, achieving over 97% quota attainment. Focused on B2B growth within three enterprise accounts, contributing $150K in annual revenue. Cultivated consultative client relationships by aligning mobility and connectivity solutions to meet specific business needs. Received numerous performance awards, including Woman of Wireless and Top Business Sales Performer.Retail Sales Consultant
AT&T Mobility · 2013 — 2017Acquired 13 new small business accounts that resulted in $78K in annual revenue. Decreased client churn by 22% while expanding the business account base by 53%. Fostered strong customer loyalty through responsive service and consultative selling practices. Honored with the AT&T Service Excellence Award for outstanding customer support and revenue contribution.Department Lead
Bass Pro Shops · 2005 — 2013Managed logistics and multi-departmental operations, which contributed to over 12% year-over-year growth. Enhanced shipping and receiving procedures to eliminate inefficiencies and bolster operational flow. Led teams engaging in customer-facing roles and backend functions, all while ensuring high service standards. Achieved 16 STAR awards for exemplary leadership and service excellence.
Skills & Expertise
Education
- MBAKeller Graduate School
- MA in American Culture StudiesWashington University
- BA in Political Science & GovernmentTougaloo College