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Shalini R. — Senior Import and Export Manager from Singapore

Shalini R.

Senior Import and Export Manager

Singapore 1-2 years
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Languages
English
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About

Shalini R., a seasoned professional with over 9 years of experience, specializes in the import and export sector, bolstered by a comprehensive understanding of HR functions. Her current position as a Business Operating Manager at Apollo Ornamental Pte Ltd highlights her ability to maintain strategic management practices, provide support to executive leadership, and train new employees. Her expertise includes handling logistics and warehouse operations, ensuring smooth and timely shipment activities, and liaising with government entities on customs-related matters. She has demonstrated proficiency in using the Microsoft Office suite and Info-Tech systems for payroll and attendance management, emphasizing her adeptness at administrative and HR responsibilities. Shalini's previous roles include Assistant Manager and Shipping Assistant, where she honed her skills in customer service and critical thinking, fundamental to providing exceptional service delivery. Her educational background comprises a Conversion Diploma in Logistics and Supply Chain and a Diploma in Business Practice from notable institutions in Singapore.

Experience

  • Business Operating Manager

    Apollo Ornamental Pte Ltd · 2021 — Present
    Implemented a management style that aligned with the company's best interests. Supported the Director/CEO when required and was responsible for training new recruits. Conducted report analysis and maintained logistical operations while ensuring the cleanliness and organization of the fish house. Oversaw all shipment activities, coordinating with freight forwarding companies for quotes. Managed import, export, and customs matters, ensuring compliance with regulations and facilitating the transport of fish across different regions.
  • Assistant Manager

    Apollo Aquaculture Pte Ltd · 2017 — 2021
    Handled customer-specific needs for shipments and performed various administrative and HR tasks, including employment and payroll management. Utilized the Info-Tech system for payroll and attendance tracking.
  • Customer Service Officer

    Singtel Ltd (MOM & WDA Government Call Centres) · 2013 — 2015
    Delivered consistent phone support representing the company, addressing customer inquiries, requests, and complaints in a timely and polite manner. Converted communication opportunities into positive experiences by providing appropriate solutions related to MOM/WDA services. Maintained accurate records of customer interactions across various systems and stayed updated on service developments by attending briefings and reading daily communications.
  • Customer Service Agent

    SATS Pte Ltd/Airport Crew · 2012 — 2015
    Assisted with counter and gate duties, ensuring customers received boarding passes. Coordinated daily tasks with the team leader to facilitate smooth operations.

Skills & Expertise

Education

  • Conversion Diploma in Logistic and Supply Chain
    Singapore Polytechnic · 2021 — 2022
  • Diploma in Business Practice
    Temasek Polytechnic · 2013 — 2016
  • Higher Nitec in Biotechnology
    Simei ITE · 2010 — 2012
  • Nitec in Applied Food Science
    Simei ITE · 2008 — 2010

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