Shalini B.
Mid-Level Travel Management Professional
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Shalini B. is a seasoned Senior Travel Counsellor at American Express Global Business Travel in Gurgaon, India, where she has honed her expertise in corporate travel management. She adeptly arranges and manages flight reservations for business travelers, ensuring optimal travel experiences through precise itinerary planning and efficient handling of schedule changes. With a diligent approach towards coordinating with airlines, she expertly resolves flight-related issues and manages invoice rebilling with accuracy. Previously, at Mondee Tech, she spearheaded customer service efforts, utilizing Global Distribution Systems like Sabre and Amadeus for seamless flight bookings and hotel reservations, fostering enhanced client loyalty and retention. Her background includes roles at Xcelserv Solutions Pvt. Ltd and Amara Hotel & Resorts, where she showcased her strategic capabilities in promotional activities and team mentorship. Shalini holds both a Bachelor of Tourism Studies and a Master in Travel Management from Indira Gandhi National Open University, New Delhi.
Experience
Senior Travel Counsellor
American Express Global Business Travel · 2023 — PresentManaged corporate travel arrangements, securing flight reservations for business travelers. Oversaw flight bookings, re-issues, and schedule changes, providing prompt updates for clients. Coordinated with airlines to resolve flight-related issues, ensuring seamless travel. Processed invoice rebilling and maintained comprehensive documentation in accordance with company policies. Provided customer service by addressing inquiries and resolving booking issues.Senior Executive
Mondee Tech · 2022 — 2023Addressed customer issues with thorough follow-through to resolution. Assisted clients in issuing flight tickets and booking hotels while utilizing GDS such as Sabre and Amadeus. Managed customer files and organized databases for efficiency. Leveraged industry knowledge to resolve concerns and reinforce customer loyalty.Senior Customer Service Associate
Xcelserv Solutions Pvt. Ltd · 2021 — 2022Resolved travel issues, processed complaints, and issued refunds to maintain high customer satisfaction levels. Built lasting relationships with clients by providing exemplary service and conducting proactive follow-ups. Advised on travel documents and visa requirements, ensuring smooth travel experiences. Updated customer databases to improve service delivery.Senior Executive
Amara Hotel & Resorts · 2019 — 2020Secured bookings for events while delivering competitive room rates. Executed promotional strategies to improve occupancy rates. Crafted daily itineraries for group attendees, ensuring seamless experiences. Prepared reports for strategic planning and collaborated with team members to meet guest needs, enhancing loyalty. Addressed guest inquiries and complaints, fostering trust and satisfaction.Junior Officer
Balmer & Lawrie · 2017 — 2019Processed order transactions, providing itineraries, tickets, and receipts to improve customer experiences. Created, re-issued, and cancelled PNRs using GDS such as Galileo and Amadeus. Verified traveler identities and ensured compliance while issuing tickets. Provided support for customers with special needs and responded to inquiries about ticket availability.Process Associate
Interglobe Technologies · 2017 — 2017Handled PNR creation, re-issuance, and cancellations with GDS like Galileo for efficient ticket issuance. Coordinated with airlines for flight refunds and optional flights. Managed flight modifications and cancellations to minimize travel disruptions for clients. Recommended travel insurance plans to protect against financial risks.Executive
IEnergizer · 2015 — 2015Coordinated travel arrangements for diverse clientele, enhancing satisfaction through exemplary service. Informed clients about visa requirements and travel documentation. Strengthened relationships through proactive follow-ups and managed flight modifications to reduce travel disruptions. Facilitated passport and visa applications for clients.
Skills & Expertise
Education
- Bachelor of Tourism StudiesIndira Gandhi National Open University
- Master in Travel ManagementIndira Gandhi National Open University
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