Shally L.

Shally A. is an experienced Customer Support Professional with a significant career spanning over 30 years, including 14 years dedicated to supporting U.S. banking customers. She specializes in delivering excellent customer service, resolving complex customer concerns, and maintaining high-quality performance in fast-paced environments. Her expertise includes handling phone, email, and chat support, managing customer accounts, and processing disputes and fraud-related cases using Salesforce CRM and other business communication tools. Shally has a proven track record of leading operations and process improvements during her tenure as an Operations Manager in Dubai and owning businesses like J&T Express and Shally Fashion Store. She excels in banking operations, virtual assistance, and executive support, and she is committed to providing accurate, efficient, and professional service. Her educational background includes a Bachelor of Science in Accountancy from Metro Tagaytay College of Business and Arts.