Shane K.
Junior Cold Calling Specialist
Open to offersNew to PlatformAbout
Shane K. is a dedicated Appointment Setter with experience in the customer service and sales industries. While working at MMG from June 2025 to June 2026, Shane excelled as a Cold Calling Specialist, making high-volume outbound calls to qualify leads and schedule appointments with decision-makers. With a strategic approach, Shane personalized conversations, handled objections, and updated CRM systems in real-time. Prior to this, Shane served as a Customer Service Representative at Big Time Management, where effective problem-solving and empathetic communication were key. Shane's educational background includes a B.S. in Computer Science from Capiz State University, completed in 2024. Skills in rapport building, active listening, and multitasking further enhance Shane's effectiveness in high-pressure environments, ensuring exceptional performance and client satisfaction. Shane is a Filipino national, currently based in Capiz, Philippines.
Experience
Cold Calling Specialist | Appointment setter
MMG · 2025 — 2026Performed high-volume outbound calls to qualify leads and arrange sales appointments with decision-makers. Utilized structured scripts while personalizing conversations to establish rapport and identify prospect pain points. Maintained and updated CRM with detailed call notes, contact information, and appointment results in real time. Pre-qualified leads based on specified criteria to ensure only high-intent prospects were passed to the sales team. Managed objections professionally to secure confirmed appointments. Achieved and surpassed daily and weekly KPIs related to calls, conversations, bookings, and show rates.Customer Service Representative
Big Time Management · 2024 — 2025Handled a significant volume of inbound and outbound calls, emails, and chats while exhibiting professionalism and empathy. Resolved customer inquiries on first contact through adept questioning, troubleshooting, and problem-solving techniques. Accurately documented customer interactions in CRM systems for future reference and follow-up. Escalated complex or unresolved issues to relevant departments, facilitating timely and clear communication. Met or exceeded daily targets concerning response time, handle time, quality scores, and customer satisfaction.
Skills & Expertise
Education
- College Diploma, B.S. Computer ScienceCapiz State University · 2020 — 2024
- High School Diploma, Accountancy and Business ManagementMambusao National Highschool · 2014 — 2020