shane B.

Shane B., an accomplished professional in the BPO and public sector, has demonstrated substantial expertise as a Records Officer at the Ministry of Labor and Social Security from September 2021 to January 2023. His role involved meticulous data management for furniture inventory across branches, effectively communicating with department heads, and reporting on discrepancies. In the BPO industry, he excelled as a Brand Advocate at Sagility from October 2023 to May 2026, where he provided exceptional customer service and collaborated with team leads to enhance data entry processes. Shane's leadership capabilities were further reinforced through participation in company competitions, honing his ability to supervise and improve service quality. His academic journey includes attending St. Andrew Technical High School and ongoing studies at Portmore Community College, with a focus on business studies. Shane's key competencies include leadership, being outspoken, and possessing interpersonal skills vital for fostering productivity and engagement.