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Shanel P. — Junior Online ESL Teacher from South Africa

Shanel P.

Junior Online ESL Teacher

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Shanel P. is an experienced ESL Online Teacher based in Boksburg, Gauteng, with a strong foundation in communication and administration. She is certified in TEFL and leverages her previous roles in customer service and internal sales to deliver engaging and practical English lessons. Her teaching approach is calm and encouraging, focusing on building English fluency, conversation pronunciation, and learner confidence. Shanel effectively uses technology, including Word, Excel, PowerPoint, and online communication tools, to maintain accurate records and manage scheduling and invoicing. Her experience includes supporting UK-based customers, highlighting her ability to address queries and service concerns with professionalism and clarity. Shanel is a supportive educator committed to providing a positive and learner-friendly environment for English language improvement.

Experience

  • Customer Service Agent

    Cadentic Pty Ltd · 2022 — 2023
    Assisted customers in the UK with various inquiries including billing questions, complaints, and service-related concerns; effectively communicated in professional English. Built trust through active listening and clear explanations, adapting communication styles to different personalities. Handled promotions and service upgrades, delivering information clearly and persuasively. Maintained positive conversations under pressure while enhancing problem-solving skills and patience. Engaged with customers through telephone and email, responding to enquiries and order requests in a professional manner. Processed invoices and administrative documents with precision, strengthening organizational and customer relationship skills.

  • Admin Clerk & Internal Sales

    MKK Industries · 2021 — 2022
    Managed administrative functions, including maintaining accurate records, scheduling, and invoicing. Supported internal sales processes with attention to detail and efficient organization, ensuring smooth operations within the department.

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