Shania D.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Shania D. is a detail-oriented administrative and customer support professional with over 5 years of experience in both remote and on-site environments. She possesses a proven ability to manage high-volume requests while maintaining accurate data and navigating multiple systems with ease. Her expertise in CRM platforms such as Salesforce and Zendesk underscores her strong background in data verification and client communication. As a freelancer, she effectively manages client requests, maintaining confidentiality and data integrity. During her tenure at Blue Cross Blue Shield, Shania excelled at handling inbound inquiries and documenting customer interactions with a focus on accuracy and compliance. Her previous roles at Eby Brown Company and Toys "R" Us showcase her proficiency in high-volume task management, customer support, and maintaining organized records. Shania's educational background includes an Associate’s Degree in Human Services from Metropolitan Community College.
Experience
Freelance Administrative Assistant
null · 2022 — PresentOversee high-volume client requests across various platforms, ensuring strong documentation practices. Maintain and update sensitive client data accurately and with confidentiality. Engage with clients through phone and email to address issues and deliver timely updates. Review and verify information prior to processing to uphold data integrity and compliance.Customer Service Representative
Blue Cross Blue Shield · 2020 — 2022Managed high-volume inbound inquiries through phone, email, and chat channels. Documented customer interactions within CRM systems, ensuring accuracy and completeness. Verified sensitive customer information in alignment with company policies. Handled case tracking and follow-ups to guarantee timely resolutions.Packer / Picker
Eby Brown Company · 2017 — 2019Processed over 150 orders daily while maintaining a 99% accuracy rate in a fast-paced warehouse. Verified order details and organized shipping and tracking records. Ensured adherence to operational standards and productivity expectations.Stocker / Shipping & Receiving
Toys “R” Us · 2015 — 2018Efficiently unloaded, sorted, and distributed merchandise across the sales floor and stockroom. Maintained organized inventory and a safe environment. Verified transaction records and ensured the accuracy of customer and account data. Provided customer support in-store, via phone, and email to resolve inquiries and enhance satisfaction.
Skills & Expertise
Education
- Associate's Degree in Human ServicesMetropolitan Community College
- DiplomaEast Aurora High School