Shania K.

Shania Kaye S. is a Licensed Professional Teacher with a Bachelor of Science in Hospitality Management from Baguio Central University. Her experience spans the customer service and hospitality industries. As a Customer Service Representative at TeleTech Pampanga, she provided support via voice, email, and chat, utilizing active listening to resolve technical issues and manage customer accounts for clients from various countries. During her OJT with the Bureau of Immigration Baguio, she was involved in visa extensions and I-CARD Department duties, conducting interviews and biometrics for immigrant and non-immigrant applicants. Additionally, her immersion at Rippling River Nursing Home provided her exposure to the elder care sector. Computer skills, communication, and management skills are hallmarks of her background, reinforced by industry-recognized certifications in front office services and participation in hospitality-focused trainings.