Shanika R.

Shanika R. is a seasoned Remote Customer Support & Operations Specialist based in Browns Town, St. Ann, Jamaica. With a solid background in both remote customer service and operations, she excels in appointment setting, CRM management, and sales support. Shanika has honed her skills in handling high-volume customer interactions with poise, employing systems like Salesforce and RingCentral to maintain seamless communication and documentation. Her tenure at Achieve Test Prep involved managing CRM records and scheduling while providing professional support to prospective students. At IBEX, she handled customer service for Amazon, expertly managing package tracking and resolving order issues through CRM systems. Shanika's experience at Bamboo Beach Club and Juici Patties further solidified her skills in direct customer interaction and transactional support. She is adept at using a wide range of remote communication tools, including Google Workspace, Zoom, and Microsoft Office, to facilitate her work. Her educational background in Hospitality Studies complements her professional expertise.