Post a Job Free
6 viewsTalent
Shanin C. — Junior IT Helpdesk and Lead Generation Specialist from Philippines

Shanin C.

Junior IT Helpdesk and Lead Generation Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Shanin C. is a dedicated IT Helpdesk/Lead Generation Specialist with a diverse background in technical support, customer service, and lead identification. With experience at Teleperformance Philippines, she managed high-volume inbound calls, efficiently addressing customer inquiries related to billing, account issues, and mobile plan services. Since September 2022, she has been with Stefanini Philippines, providing comprehensive technical support for company-provided devices and applications, showcasing her proficiency in Hardware & Software Troubleshooting and using a ticketing system for effective issue resolution. Currently engaged with Torch Drinks, Shanin applies her expertise in Lead Research & Prospecting and Cold Calling to generate potential client lists, utilizing search engines and AI tools. Her educational attainments include a Bachelor's in Industrial Technology Major in Foods from Bulacan State University and holding a Stefanini Trainer Certification, further underpinning her commitment to excellence in her field.

Experience

  • Lead Generation and Cold Calling

    Torch Drinks · 2026 — Present
    Developed a structured list of potential customers utilizing search engines and AI. Conducted calls to various stores and shops to inquire about the availability of products offered by the company.

  • Customer Service Representative

    Teleperformance Philippines · 2021 — 2022
    Handled a high volume of inbound calls, ensuring outstanding customer service while addressing customer inquiries effectively. Assisted customers with billing issues, payment arrangements, account inquiries, and mobile plan services.

  • IT Helpdesk

    Stefanini Philippines · 2022 — Present
    Delivered technical support to users through phone calls, chat, and email. Provided troubleshooting assistance for company-provided laptops, mobile phones, printers, and applications. Managed password resets and account unlock requests securely and promptly, while maintaining records of all conversations using a ticketing system.

Skills & Expertise

Lead GenerationLead Generation Cold CallingCybersecurity SpecialistInformation Security AnalystCustomer ServiceHelpdeskBackend DeveloperCustomer Service RepresentativeTech Support

Education

  • Bachelor of Industrial Technology Major in Foods
    Bulacan State University · 2019 — 2021
  • Home Economics
    Colegio de Calumpit · 2017 — 2019

Interested in this professional?

Sign in as an employer to save this profile or invite Shanin C. to a job.

Sign in as an employer