Shannon L.

I should be hired because I am a reliable, hardworking, and adaptable professional who takes responsibility for my work and always strives to deliver quality results. My experience in customer service, data entry, social media management, and working with U.S.-based clients has taught me how to communicate effectively, handle multiple tasks, follow procedures, and pay close attention to details. I am also a quick learner who is willing to be trained and adapt to new systems and processes. Most importantly, I am looking for a long-term opportunity where I can fully commit, grow with the company, and consistently contribute to the team’s success.

• Customer Service Representative | Data Entry Specialist | Social Media Manager – U.S. Based

  null · 2023 — 2026
  Provided customer support through online chat and messaging platforms, efficiently responding to inquiries and resolving account-related concerns; maintained accurate customer information and platform records while handling sensitive account details; processed and verified transactions with proper documentation; recorded and monitored transaction data using Google Sheets and Excel for tracking and reporting; professionally managed Facebook page messages, comments, inquiries, and feedback; and created and published social media updates, promotions, and announcements while engaging with potential customers.

• Bachelor of Science in Hospitality Management

  Negros Oriental State University · 2019 — 2023