Shannon N.
Senior Accounts Receivable and Credit Control Specialist
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Shannon N. is a results-driven professional specializing in Accounts Receivable and Credit Control, with more than seven years of experience in collections, legal accounts management, and credit risk assessment within high-pressure environments. Her career includes working with attorneys and being involved in debt review processes while managing interactions with credit bureaus. As a Collections and Credit Risk Specialist at AMC Cookware, she conducts intricate credit risk assessments and supports cash flow improvement through structured payment plans and digital platforms. Previously, at RSAWEB, she managed legal accounts and supported collections on escalated debts, producing crucial financial reports for decision-making. Shannon's background includes roles at The Building Company and Smart Office Connexion, where she managed credit controls and legal handovers, liaised with clients, and reduced outstanding balances effectively. Her technical proficiency spans several systems and tools, including ZOHO CRM and TransUnion.
Experience
Collections & Credit Risk Specialist
AMC Cookware · 2024 — PresentConducted thorough credit risk assessments utilizing financial documents, credit bureau data, and fraud detection tools. Managed outbound collections while negotiating payment arrangements, settlements, and navigating debt review processes. Collaborated with debt counsellors, attorneys, and third parties to resolve complex account issues. Identified and prevented fraudulent transactions through verification processes and data analysis. Supported cash flow improvement by securing payments through digital platforms and structured payment plans. Maintained accurate reporting and tracking of accounts, queries, and customer interactions.Legal & Accounts Receivable Administrator
RSAWEB · 2022 — 2024Oversaw legal accounts while supporting collections on transferred debt. Processed legal actions such as letters of demand, default listings, and account escalations. Reconciled complex accounts and resolved disputes to facilitate successful collections. Coordinated with attorneys and legal firms regarding high-value and escalated accounts. Generated monthly bad debt and financial reports to inform decision-making. Ensured accurate journal processing alongside account balancing.Credit Controller
The Building Company · 2021 — 2022Handled full-function credit control across multiple branches. Engaged with clients and conducted consistent follow-ups to decrease outstanding balances. Conducted credit checks and approved new accounts based on assessed risk. Addressed customer queries and reconciled accounts for precision. Assisted with month-end procedures, including reporting, allocations, and interest calculations.Credit Controller & Legal Administrator
Smart Office Connexion (Pty) Ltd · 2018 — 2020Executed the complete accounts receivable function encompassing collections, allocations, and reconciliations. Prepared legal handover documentation for accounts over 120 days. Engaged in negotiations for payment arrangements and settlements with overdue clients. Collaborated with management and clients to resolve complex billing and contractual issues. Monitored age analysis and proactively followed up on past due accounts.Legal Assistant
Assetfin Financial Solutions · 2016 — 2018Conducted credit and property checks pertinent to legal and collections activities. Managed correspondence with delinquent clients via phone and email. Processed default listings and organized legal documentation for collections. Coordinated with attorneys to handle follow-ups on legal accounts.Deliveries Clerk – Conveyancing
ESI Attorneys · 2015 — 2016Facilitated the delivery of legal documents to clients, banks, and attorneys. Assisted with client inquiries and file management. Maintained accurate records and conducted system updates.Filing Clerk – Conveyancing
Fourie Basson & Veldtman Attorneys · 2015 — 2015Managed the filing, archiving, and retrieval of documents. Provided administrative support and facilitated client service tasks.
Skills & Expertise
Education
- Higher Certificate in Business Management (In Progress)MANCOSA
- Matric CertificateJG Meiring High School
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