Shantal J.
Junior Game Customer Support Specialist
Open to offersNew to PlatformAbout
Shantal Nicole J. is an experienced Community Manager and Player Support professional whose background spans gaming, telecommunications, media production, and education. At Keywords Studios Manila, she provided player support for major gaming titles such as Halo, War Dragons, and Monopoly GO, addressing concerns related to payments, bugs, feedback, and account management. Shantal Nicole J. also served as an account moderator for the IRL platform, ensuring compliance with platform rules and policies. Her production experience includes roles as a production assistant with Veronica Files (Manila Times) and associate producer at The Big Juan (PopLifeTV). In the telecommunications sector with Globe Telecom, she resolved technical, payment, and billing issues through chat and social media channels. Her skill set incorporates project management, Microsoft tools, Photoshop, and Adobe Premier, as well as event planning and social media management for organizations such as Likha Collective PH and the Institute for Inner Studies.
Experience
Player Support
Keywords Studios Manila · 2021 — 2024Handled players’ concerns for projects including Halo, War Dragons, and Monopoly GO with a focus on resolving issues involving payments, bugs, feedback, and account matters.Events Planner
Institute for Inner Studies · 2024 — 2024Organized and scheduled weekly and monthly events, created banners, managed local social media, maintained rapport with students, and responded to customer and student inquiries.Account Moderator
IRL · 2023 — 2023Monitored the IRL platform to ensure compliance with rules and policies among users.Player Support
ABSI · 2020 — 2021Addressed player inquiries, offering assistance with issues related to payments, technical concerns, and account management.Community Manager
Likha Collective PH · 2019 — 2019Oversaw community interactions and provided support to ensure positive engagement within the organization.Production Assistant
Veronica Files (Manila Times)Provided support in production operations, contributing to workflow and logistical tasks for Veronica Files.Associate Producer
The Big Juan (PopLifeTV)Collaborated on production activities, coordinating and assisting in content development for The Big Juan.null
Globe TelecomResolved customers’ concerns and requests via chat and social media, assisting with technical, payment, billing, and general information needs.
Skills & Expertise
Education
- Bachelor of Arts in CommunicationFar Eastern University · 2015 — 2020
Interested in this professional?
Sign in as an employer to save this profile or invite Shantal J. to a job.
Sign in as an employer