Shantel A.

Shantel A. is an experienced customer service professional hailing from Montego Bay, Jamaica. With a solid background in industries such as cruise bookings and financial services, she has navigated roles from assisting customer inquiries to handling complex accounts. At Arise, Shantel provided key support to customers and travel agents on cruise arrangements. Earlier, at National Pen, she ensured orders were accurately processed before production. Her tenure at Segoso Caribbean involved critical case handling, primarily focusing on bankruptcy accounts and the litigation process. From October 2022 to March 2023, she strengthened her skills at C4 Global by aiding customers with payment resolutions. Shantel's proficiency in problem solving, Microsoft Office Suite, and time management are complemented by her capability to manage customer accounts efficiently. Her educational foundation includes a high school diploma from Mount Alvernia High School, with certifications in IT Essentials and several subjects, including English and Mathematics.