Sharadine C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Sharadine B. is a seasoned Customer Service Specialist with more than six years of experience across several international industries, including healthcare, insurance, travel, sales, and finance, primarily in fast-paced BPO settings. Her expertise extends to providing both inbound and outbound customer support, consistently ensuring high service quality and client satisfaction for US-based accounts. Sharadine is proficient in using CRM systems, Google Workspace, and AI tools like ChatGPT to enhance workflow automation, managing high-volume customer interactions, and maintaining Inbox Zero for executive accounts with over 200 emails daily. Her professional experience includes specialized roles such as managing policy inquiries and resolving customer concerns in insurance and healthcare, as well as roles in travel reservations and financial collections. As an experienced Executive Assistant, she has demonstrated her capability in executive calendar management, cross-timezone scheduling, and extensive usage of productivity tools. Sharadine is remote-ready and available for work across multiple time zones, including US EST, PST, and AU time zones.
Experience
Customer Service Representative
EXL Northgate Alabang · 2025 — 2026Handled inbound insurance-related inquiries from international clients via voice support channels. Addressed customer concerns with attention to quality assurance standards and call compliance. Aided policyholders with account verification, claims inquiries, and billing issues while ensuring accurate documentation within CRM systems.Internal Audit Staff
Puregold, Pulo Cabuyao Laguna · 2024 — 2024Performed inventory and operational audits to confirm adherence to company policies. Examined transaction records to identify and resolve discrepancies. Compiled audit documentation and reports for review by management.Customer Service Representative
Teletech, San Fernando Pampanga · 2023 — 2024Provided assistance to customers regarding healthcare account inquiries through inbound support channels. Ensured accurate documentation of accounts and systematically escalated complex issues when necessary. Contributed to achieving service goals in a high-volume call center setting.English Tutorial Teacher
NC Valencia Agency · 2023 — 2023Instructed Japanese students in English communication skills, catering to various age groups. Facilitated one-on-one virtual lessons that emphasized pronunciation and conversational abilities while fostering a supportive learning environment to boost student engagement and confidence.Customer Service Representative
Majorel, SM Clark Pampanga · 2023 — 2023Assisted travelers with inquiries related to bookings, reservations, and travel concerns. Addressed customer issues diligently to maintain service quality and ensure client satisfaction. Efficiently managed a high volume of customer requests during peak support hours.Customer Service Representative
iQor, SM Clark Pampanga · 2021 — 2023Conducted outbound collection calls while upholding professionalism and compliance standards. Negotiated payment arrangements and accurately updated customer account records. Reached daily productivity and call handling targets, also engaging in outbound sales calls to promote products to prospective customers.Food Server / Cashier
Shakey’s Urdaneta · 2020 — 2021Supported customers with their orders, billing, and dining needs in a fast-paced restaurant environment. Processed transactions accurately as a cashier to maintain customer satisfaction while collaborating with team members to ensure smooth restaurant operations.Financial Insurance Agent
PhilPlans Financial Insurance Agency · 2017 — 2018Provided clients with assistance regarding insurance inquiries and offered recommendations for financial plans. Explained policy coverage, benefits, and payment options to potential clients, fostering client relationships through consistent follow-up and support.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Marketing ManagementUrdaneta City University · 2018 — 2022
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