Shardae V.

Shardae F. is a highly skilled Virtual Assistant based in Kabankalan City, Philippines, with extensive experience in customer support, booking operations, digital marketing, and social media management. Over the past six years, she has honed her ability to support customers through various channels including phone, email, and live chat, excelling in resolving complex issues and managing reservations for a global online travel platform. At Concentrix CVG Philippines Inc., Shardae developed strong skills in CRM management and professional phone etiquette, aligning these with her duties in booking and reservation management. Her role as a Social Media & Marketing VA at Wandergym Inc. involved managing the company's online presence and creating engaging content using tools like Canva and CapCut. Her adeptness in customer relationship management extends to both e-commerce platforms and traditional customer service environments, demonstrating a robust capability in maintaining product listings and executing digital campaigns.