Sharen M.

Sharen B. is a seasoned professional with over a decade of experience in customer service, technical support, and teaching. She has demonstrated proficiency across voice, chat, and email platforms, working effectively in dynamic environments while maintaining high standards of service delivery. At Alorica Inc., Sharen excelled as a Technical Support and Chat Support representative, addressing client inquiries efficiently while utilizing CRM systems such as Zendesk, Salesforce, and Freshdesk for case management. She also has experience in English language instruction, having taught Korean students at JCU Power Speaking Learning Center, where she tailored lesson plans to individual proficiency levels. Previously, at Teleperformance Inc., she provided outstanding customer care through calls and emails, enhancing customer satisfaction and troubleshooting skills. Sharen's educational foundation in English further complements her professional skills and dedication to quality service. She is prepared to leverage her capabilities in adaptable, remote setups, supported by a reliable internet connection and home workspace.