Sharif D.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Sharif Darwin A. is a dedicated Customer Service Specialist with a BS in Computer Science from Western Mindanao State University and proven experience supporting industries such as telecommunications, healthcare, medical supply, and consulting services. At [24]7.ai and Teleperformance, he delivered customer service by resolving account-specific inquiries, processing orders and refunds, and prioritizing support requests for both telecom and travel sectors. In healthcare, he worked as a Doctor Relations Officer at Med Supply US and as an Office Coordinator at Distinguished Medical World, ensuring accurate maintenance of customer records and efficient office operations. He previously served as an Assistant Officer at Saudi Oger, Ltd. and performed technical work as a Data Entry / Liaison Officer with Gurayat Consulting Services and an IT - Graphic Designer at Nakayama Technology Corp. Sharif Darwin A. brings hands-on expertise in Microsoft Office Programs, Zoho CRM, Google Workspace, and Adobe Photoshop.
Experience
Customer Service Representative
Teleperformance · 2021 — 2022Communicated professionally with customers to address specific requests, prioritizing and escalating support incidents according to established guidelines.Doctor Relations Officer
Med Supply US · 2022 — 2022Coordinated communications with patients and providers to ensure updates to scripts and chart notes.Customer Service Representative
[24]7.ai · 2021 — 2021Handled customer inquiries regarding account-specific products and services, managing order placement, tracking, refunds, and replacements via inbound calls and emails.Office Coordinator
Distinguished Medical World · 2016 — 2019Performed business administrative tasks to ensure the efficient operation of office processes, alongside maintaining organized files and records.Assistant Officer
Saudi Oger, Ltd. · 2011 — 2016Executed various administrative duties while ensuring compliance with company policies and procedures.IT - Graphic Designer
Nakayama Technology Corp. · 2007 — 2008Conceived concepts by analyzing information and materials; edited design layouts within Raku-Raku Japanese Software and Adobe Photoshop.Data Entry / Liaison Officer
Gurayat Consulting Services · 2002 — 2006Prepared, printed, and documented bridge designs and specifications while performing various data entry tasks.
Skills & Expertise
Education
- BS Computer ScienceWestern Mindanao State University · 1994 — 1998
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