Sharlene M.

Sharlene M. is an accomplished Customer Service Specialist based in Quezon City, Philippines, with a robust educational foundation in Criminology from the Best Link College of the Philippines. Her career spans diverse roles, including significant contributions at Afni Philippines and Alorica Philippines, where she excelled as a Customer Service Representative handling Telco and Retail accounts for clients like Verizon and Walmart. Sharlene is adept in leveraging her problem-solving and communication skills to secure long-term accounts, reduce customer churn, and enhance client satisfaction. She has a proven track record in upselling and cross-selling, significantly impacting sales outcomes. At IQOR Philippines, as a Subject Matter Expert for a retail account, she facilitated "side-by-side" coaching for new hires, ensuring smooth transitions from training to live production. In her recent role as a Booking Dispatcher at Community Labor Partnership, Sharlene efficiently managed high-volume call queues and optimized schedules, underscoring her adaptability and strong solution development skills.