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Sharlyn M. — Mid-Level Administrative and Customer Service Specialist from Philippines

Sharlyn M.

Mid-Level Administrative and Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Sharlyn M. is a results-oriented professional with more than seven years of experience in executive support, operations management, and client success across various industries, including landscaping, leisure, entertainment, and higher education sectors. Based in Cavite, Philippines, she excels in workflow optimization, calendar management, and CRM systems, showcasing a proven track record of streamlining processes and enhancing key performance indicators. In her role as an Administrative and Marketing Assistant, she implemented marketing automations that optimized lead nurturing processes. She has also worked in sales and business development roles, where she effectively converted 40% of over 300 qualified leads into active clients utilizing platforms like Salesforce and HubSpot. As a Client Success Manager, Sharlyn enhanced client retention rates by addressing potential risks proactively. Her technical proficiency spans various tools such as Google Workspace, Slack, Zoom, and more, enabling her to deliver exceptional service and support across multiple domains.

Experience

  • Administrative and Marketing Assistant

    Landscaping
    Executed marketing automations to enhance lead nurturing while minimizing manual outreach. Handled billing reports and high-volume invoices to maintain cash flow and provided administrative support to boost office productivity.

  • Event Coordinator

    Leisure/Entertainment
    Oversaw event logistics to ensure smooth execution and client fulfillment. Facilitated communication among vendors, staff, and clients to adhere to timelines and resolved operational challenges in real-time to uphold event quality.

  • Sales/Business Development Representative

    DANO Network, CitySpareSpace, Common Living, Arol Capital, Limeberry Leads
    Converted 40% of over 300 qualified leads into active clients. Employed Salesforce and HubSpot to monitor leads and produce performance reports, while formulating outreach strategies to expand the sales pipeline.

  • Virtual Office Assistant

    University of Fitness and Technology
    Compiled reports and developed SOPs to standardize operations. Coordinated executive calendars and managed meetings along with email correspondence, ensuring confidentiality while supporting high-level stakeholders.

  • Client Success Manager

    Advisory Cloud
    Enhanced retention rates by addressing cancellation risks with proactive solutions. Onboarded new clients to deliver immediate value and managed various accounts to foster long-term client loyalty.

  • Enrolment Advisor

    SOAS University of London
    Increased enrollment rates through outbound campaigns targeting international students. Provided training and onboarding for new advisors regarding recruitment protocols.

  • Customer Service Associate

    PayPal, AT&T, Amazon, Netflix
    Regularly surpassed KPIs by decreasing resolution times and enhancing FCR rates. Obtained product certifications to offer precise technical and billing support, and received recognition for outstanding customer service.