Sharmaine B.

Sharmaine M. is an award-winning professional in customer service and banking operations, with over 11 years of experience primarily within the financial services sector. Based in Sta. Rosa City, Laguna, Philippines, she has a proven track record of supporting high-volume banking operations and ensuring exceptional customer experiences. As a Senior Banking Specialist at Synchrony since 2023, she expertly manages U.S. banking accounts and resolves complex concerns while maintaining compliance standards. Previously, from 2015 to 2023, she excelled as a Customer Service Associate at the same company, providing critical support for retail credit card customers and mentoring new hires. Her contributions have led to her recognition as an Overall Top Performer and multiple-time Customer Satisfaction Awardee. She is proficient in digital communication tools such as Workday, Zoom, and CRM platforms, and holds a Bachelor of Science in Business Administration from the Polytechnic University of the Philippines. Sharmaine's skill set extends to effective problem resolution and customer retention, further cementing her role as a leader and mentor in her field.