SHARMAINE R.

Sharmaine L. is a licensed professional teacher with a Bachelor of Secondary Education, majoring in English, from Teodoro M. Luansing College. She has professional experience in both the customer service and education sectors, having worked as a Customer Service Representative at Alorica Lipa, where she was responsible for verifying customer information, responding to inquiries, and efficiently resolving issues. In her role as an English Education Specialist VA for Serena Wong, Sharmaine developed reading comprehension tests, crafted writing lesson plans, checked grammar and sentence structure, and ensured the accuracy of educational materials. Her abilities in task management, problem-solving, and communication have been demonstrated across these roles, supporting productivity within both business process outsourcing and virtual education environments.