Sharon R.
Senior Administrative Support Specialist
Open to offersNew to PlatformAbout
Sharon R. is an accomplished Executive Virtual Assistant based in Pasig City, Philippines, with over 15 years of experience supporting executives and teams in industries such as healthcare, property management, broadcast post-production, airport operations, and business services. Throughout her career, Sharon has provided expert administrative support, managed high-volume communications, and delivered detailed office coordination for both onsite and remote roles. Her background includes handling lead generation and appointment setting for U.S.-based clients, HIPAA-compliant customer service within healthcare, as well as executive calendar management, transcribing confidential documents, and meticulous report preparation. Proficient in Microsoft Office Suite, Google Workspace, and specialized tools like Avaya Aura Contact Center and Hunter.io, Sharon’s work consistently demonstrates accuracy in calendar management, customer support, and data handling across complex client-facing environments.
Experience
Administrative Assistant (Project-based)
Mechacon Enterprise · 2018 — 2025Coordinated daily administrative activities for a senior executive, including managing calendars, scheduling meetings, and organizing travel. Oversaw both physical and digital filing systems, maintained office inventory, and arranged logistics for office events. Prepared and proofread reports, presentations, and other business documents. Assisted with budgeting, invoice preparation, and financial documentation, while handling professional correspondence through calls and emails. Contributed to departmental coordination by collaborating with cross-functional teams and utilized Microsoft Office Suite, Google Workspace, Zoom, Microsoft Teams, and Skype to support office operations.Administrative Assistant (Project-based)
Property Assist · 2024 — 2024Transcribed audio recordings to written documents, identifying speakers and including relevant contextual details such as background noise and non-verbal cues. Edited transcripts for accuracy and formatting consistency, maintained confidentiality, and delivered documents within tight deadlines. Collaborated with team members to ensure transcript quality standards were met, while supporting multiple concurrent projects remotely.Customer Service Representative (Healthcare Account)
Teleperformance · 2022 — 2023Handled inbound and outbound calls for a healthcare account, addressing inquiries related to insurance coverage, billing, claims status, and benefits. Adhered to HIPAA compliance standards, documented call details, and utilized Avaya Aura Contact Center for workflow management. Managed basic account concerns, escalated complex cases as necessary, and provided information to patients, healthcare providers, and clients.Lead Generation & Appointment Setter
Freelance Work (With NDA) · 2017 — 2017Executed a short-term remote lead generation project by conducting online research and using data scraping tools to identify prospects. Qualified leads based on defined criteria, performed manual email outreach, and engaged in social media prospecting via LinkedIn and Facebook. Scheduled appointments for qualified prospects and organized handoffs to the sales team, utilizing Hunter.io, Instant Data Scraper, LinkedIn, and email outreach tools.Receptionist
Post Production Inc. Philippines · 2013 — 2015Managed the reception area while greeting clients, vendors, and visitors and directing inquiries. Scheduled meetings by coordinating calendars and conference room bookings, handled incoming calls, and supported data entry and record maintenance. Assisted with project documentation, monitored office supplies, and facilitated internal communications to maintain efficient office operations, using Google Calendar, Google Drive, Microsoft Office Suite, and Google Workspace.Airport Operations Assistant
Manila International Airport · 2009 — 2010Supported airport operations by responding to passenger inquiries concerning flight schedules, delays, gate assignments, and amenities through the Flight Information Display Systems (FIDS). Coordinated maintenance requests and incident reporting, maintained accurate records and reports, and ensured timely communication across departments using Microsoft Office Suite and Google Workspace.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementUniversity of Perpetual DALTA System
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