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sharon J. — Senior Hospitality Operations Manager from Philippines

sharon J.

Senior Hospitality Operations Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishFilipino
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About

Sharon C., based in Coron, Palawan, Philippines, is a seasoned hospitality professional with over a decade of experience spanning hotel, lodging, restaurant, and business operations. She has consistently demonstrated her ability to efficiently supervise staff, manage guest relations, and oversee daily operations, ensuring the highest standards of customer service. Well-versed in handling reservations, administrative tasks, cash handling, and financial reporting, Sharon thrives in creating exceptional guest experiences across diverse settings. Graduating Magna Cum Laude with a Bachelor of Science in Hotel Management from Western Philippines University, she is also a Professional Civil Service Eligible. As the Owner of OOTD Fashion Boutique, Sharon manages operations and leads marketing efforts, while at Rendezvous Grill House, her role as a Part Owner and Operations Manager involves quality service oversight and employee supervision. Previously, she owned and managed Eva's Pension House, focusing on front office and lodging operations.

Experience

  • Owner

    OOTD Fashion Boutique · 2025 — Present
    Oversee daily operations of the business, ensuring effective customer service delivery. Supervise staff to maintain an efficient workflow while managing inventory, purchasing, and merchandising activities. Address customer concerns to uphold client satisfaction and manage financial documentation related to budgeting and cash flow. Create marketing initiatives to enhance business visibility.
  • Part Owner / Operations Manager

    Rendezvous Grill House · 2019 — Present
    Ensure high standards in daily restaurant operations and deliver quality guest service. Recruit, train, and schedule staff while overseeing employee performance. Handle customer complaints to uphold service standards and monitor performance along with budgeting and expenses. Implement policies to enhance operational efficiency and collaborate with staff for seamless daily activities.
  • Owner

    Eva's Pension House · 2013 — 2018
    Managed all aspects of front office and lodging operations on a daily basis. Handled guest reservations, including check-ins and check-outs, while addressing inquiries. Maintained documentation such as guest records and operational reports. Supervised housekeeping and support staff, ensuring cleanliness and security, and managed inventory and supplies. Ensured adherence to quality standards and operational procedures.

Skills & Expertise

Education

  • Bachelor of Science in Hotel Management
    Western Philippines University · 2014 — 2018
  • Bachelor of Science in Nursing (Undergraduate)
    Our Lady of Fatima University · 2007 — 2008