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Sharon N. — Junior IT Support Specialist from Honduras

Sharon N.

Junior IT Support Specialist

Honduras Less than 1 year
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Sharon H. is a dedicated technical support specialist with a keen focus on cybersecurity and empowering youth and women in technology sectors. Currently pursuing a degree in Computer Engineering at CEUTEC, she has been trained in application development, data management, and IT security. Her role as a Technical Support Assistant at the Instituto Nacional de la Juventud involved delivering cybersecurity training and technology workshops, equipping young individuals with crucial digital skills. Additionally, Sharon’s expertise extends to providing comprehensive support, addressing hardware, software, and system issues effectively. She has experience in maintaining computer systems, performing data backups, and ensuring seamless operation of IT infrastructure. Her proficiency in Microsoft Office, JavaScript, and C# underscores her technical foundation. Previously, she contributed as a Systems Technician and a technical operator in general elections, demonstrating her ability to handle diverse technological challenges.

Experience

  • Technical Support Assistant

    Instituto Nacional de la Juventud (INJUVE) · 2024 — 2026
    Provided technical support to users by resolving problems and addressing inquiries regarding hardware, software, and systems. Identified and analyzed technical faults, applying effective and prompt solutions. Managed backup and restoration processes to maintain computer equipment and safeguard information. Documented incidents and solutions in a management system, preserving a history to enhance processes. Trained users on proper tool and system usage, promoting best practices. Configured profiles, emails, and access for new users, assisting with password-related issues. Collaborated with other departments to ensure comprehensive and efficient support. Contributed to procedure updates and the implementation of new technologies to optimize service.
  • Systems Technician

    Instituto Nacional de la Juventud (INJUVE) · 2024 — 2024
    Performed maintenance and repair operations on computers, laptops, and printers. Included tasks such as inspection and troubleshooting using tools like Microsoft Office, Adobe Illustrator, JavaScript, and C#.
  • Technical Operator

    Elecciones Generales 2021 · 2021 — 2021
    Served as a technical operator at a vote reception center, providing technical assistance with biometric devices and TREP stations. Involved in the digitalization process at the TREP voting center.

Skills & Expertise

Education

  • Bachelor of Engineering in Computer Science
    CEUTEC · 2022 — Present
  • Technical High School Diploma in Computer Science
    Instituto Gubernamental España Jesús Milla Selva · 2020 — 2021

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