Shary S.
Senior Amazon Account Manager
Open to offersNew to PlatformAbout
Shary S. is an experienced Amazon Specialist with a robust background in e-commerce and customer service. She has spent several years mastering the complexities of Amazon's ecosystem through roles that demand intensive client interaction and detailed account management. Shary has demonstrated proficiency in handling Seller Support, from creating and managing product listings to resolving account health issues and fulfilling orders. Her expertise extends to leading teams, as evidenced by her role as a Lead Amazon Account Manager, where she trained new hires and coordinated brand portfolio management. Prior ventures include roles as a reservation specialist at Hotels.com and customer service associate at Comcast, all of which showcase her ability to deliver superior customer experiences. She brings a strategic edge, using tools like Helium 10 for keyword optimization and PPC management to drive traffic and sales growth. Her career is marked by a strong command over critical technical tasks such as inventory reconciliation, auditing, and compliance issue resolution.
Experience
Amazon Specialist
Slash Staffing · 2024 — 2026Conducted listing reactivation and managed account health checks. Created product listings and reconciled inventories. Generated fulfillment and business reports for inventory and sales analysis. Analyzed restock needs and coordinated shipments to prevent inventory shortages. Tracked reimbursements and handled customer service inquiries. Opened cases with Amazon Support via Case or phone, managed shipments, and addressed compliance issues.Lead Amazon Account Manager
Escalant/Seller Interactive, Outgive · 2020 — 2024Oversaw a team managing various brands and portfolios. Conducted audits of team accounts to ensure task completion and issue resolution. Handled escalation calls and emails from clients. Participated in internal meetings to analyze processes and suggest improvements. Engaged in coaching team members weekly to discuss performance and create action plans. Organized regular team meetings and audited client-facing materials for compliance with policies. Provided training for new hires on Amazon processes.Amazon Account Manager
Mary's Merc Shoppe · 2019 — 2020Managed account health checks and reactivated listings. Created product listings and reconciled inventories. Generated fulfillment and business reports to assess inventory and sales data. Conducted restock analysis and facilitated shipment coordination to avoid inventory exhaustion. Tracked reimbursements and engaged in customer service tasks. Opened cases with Amazon Support as needed.Selling Partner Support
Amazon - Concentrix · 2016 — 2020Assisted sellers with queries related to their accounts, including orders, shipments, listings, FBA fees, and payments.Amazon Account Manager
Great Buys · 2018 — 2019Focused on account health management and created product listings. Reconciled inventory and shipment data, and monitored ACOS and campaigns. Addressed compliance issues to ensure alignment with Amazon policies.Customer Service Associate / Technical Support
Comcast – Startek · 2012 — 2015Provided assistance to customers regarding their accounts and resolved technical issues related to internet, home phone, and TV services.Reservations Specialist
Hotels.com – Teleperformance · 2010 — 2012Assisted customers in finding hotel packages that matched their preferences, focusing on factors such as location, price, and group size.
Skills & Expertise
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