Shathiyavani P.

Shathiyavani P. is a seasoned Fraud and Compliance Specialist with over four years of experience in financial fraud prevention, dispute resolution, and customer protection at international firms like American Express. She has demonstrated expertise in identifying fraudulent activities and handling sensitive investigations, ensuring strict compliance with internal policies and regulatory standards. Her role as a Fraud Protection Specialist at American Express involved managing fraud cases, conducting identity verification, and coordinating security measures for compromised accounts. With a robust background in AML & Compliance and cross-cultural customer service, Shathiyavani is adept at leveraging her strong analytical skills to protect customer interests. Prior to her role in fraud prevention, she excelled as a Customer Experience Specialist at Agoda, offering multilingual support and solving complex booking issues. Additionally, she founded and operated Havilah Briyani, highlighting her entrepreneurial spirit and operational acumen. Shathiyavani is fluent in several languages, including English, Russian, and Ukrainian, enhancing her capabilities in diverse global settings. Her technical proficiencies include platforms such as Genesys, Athena, and Zendesk.