Shavonna W.
Mid-Level Customer Support and Sales Specialist
Open to offersNew to PlatformAbout
Shavonna W. is a dedicated remote Customer Support and Sales Professional with over five years of experience in the customer service domain, currently based in Kingston, Jamaica. Her career spans various roles, including telemarketing, customer service, and sales representation, where she has excelled in resolving customer concerns, processing requests, and leveraging opportunities to enhance customer value. Her proficiency with Zendesk has allowed her to execute effective communications across voice, email, and chat support channels. She has a proven track record in industries like remote support and telemarketing, ensuring high performance and customer satisfaction. As a primary contact at Advantage Communications and Alorica, Shavonna handled hotel reservations, modified bookings, and offered upselling strategies that capitalized on revenue opportunities. Her tenure at Sutherland further honed her skills in handling objections and troubleshooting issues, maintaining a professional and empathetic approach. Open to new remote opportunities, Shavonna continues to build strong client relationships while achieving and surpassing organizational targets.
Why hire me
I’m a customer support and sales professional with 5+ years of experience helping customers, resolving concerns, processing requests, and identifying opportunities to increase customer value. My experience includes remote customer support, inbound and outbound sales, hotel reservations, upselling, objection handling, troubleshooting, email and ticket management, and CRM-based customer interactions. I’m known for strong communication, active listening, empathy, problem-solving, and the ability to build positive customer relationships while meeting performance goals. I’m currently open to remote opportunities in Customer Support, Customer Service, Inbound/Outbound Sales, Lead Generation, Client Relations, and Call Center Operations. Core strengths: Customer Experience • Sales • Objection Handling • Zendesk • Lead Generation • Upselling • Troubleshooting • Email Support • Relationship Building
Experience
Telemarketing Sales Representative
RAMPART MARKETING INCORPORATED · 2026 — 2026Executed outbound calls to prospective and existing customers for product and service promotion. Engaged customers to assess their needs and offer informative responses. Utilized active listening to identify customer requirements and propose fitting solutions. Developed customer rapport to foster positive interactions through the sales journey. Addressed customer inquiries and concerns while maintaining a focus on professionalism. Guided clients in the sales process, aiming to finalize sales while ensuring a positive customer experience.Remote Customer Support Associate
Sutherland · 2023 — 2025Delivered customer support via voice, email, and text channels using Zendesk. Investigated issues and provided timely resolutions for customer concerns. Accurately processed orders, applications, and customer requests. Employed empathetic communication techniques to enhance customer interactions. Recognized and addressed objections while suggesting suitable solutions. Maintained detailed records of customer engagements and transactions. Worked consistently toward performance targets while upholding quality standards and customer satisfaction.Customer Service/Sales Representative
Advantage Communications Inc. · 2021 — 2022Acted as a primary contact for assisting customers with reservations and inquiries regarding modifications and cancellations. Assessed customer needs and provided recommendations for hotel and park services. Employed upselling and cross-selling strategies to optimize sales. Addressed customer concerns professionally, enhancing overall experience. Supplied accurate details about products and travel requirements while managing customer account information meticulously.Customer Service/Sales Representative
Alorica · 2019 — 2021Supported customers with hotel reservations, their modifications, and cancellations, while also addressing general inquiries. Offered friendly explanations of various products and services as well as reservation policies. Recognized upselling opportunities to suggest additional products. Fostered rapport with customers by delivering efficient service in a professional manner. Maintained current knowledge of changes in products and services while resolving customer concerns to promote positive experiences.
Skills & Expertise
Education
- High School Diploma, BusinessDonald Quarrie High School · 2008 — 2013
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