SHAZRINA B.
Mid-Level IT Technical Support Specialist
Open to offersNew to PlatformAbout
Shazrina A. R. is an experienced IT professional and Technical Support Specialist, with a rich history of over four years in the banking industry. Her expertise primarily revolves around supporting enterprise video conferencing and audio-visual infrastructure. During her tenure at GVE Holdings Sdn Bhd, she excelled as a Conference Producer, managing projects and coordinating global internal video conferencing events. Her capabilities in incident management, AV system configuration, and cross-functional team coordination assured seamless conferencing operations for executive meetings. Shazrina demonstrated proficiency with tools like Microsoft Teams, BlueJeans, and ServiceNow. Previously, she provided onsite managed services for conferencing operations, handling setups and troubleshooting with systems such as Polycom and Cisco. Her academic background includes a Bachelor's and Diploma in Information Technology from University Selangor, further enhancing her technical foundation.
Experience
Conference Producer
GVE Holdings Sdn Bhd · 2022 — 2025Coordinated comprehensive projects for global internal video conferencing and corporate events, ensuring alignment with scope, timeline, and service expectations. Compiled monthly operational and project reports related to Incident, Problem, Change Management, and resource utilization for management review. Managed Incident and Change Management (Tier 1 & 2) via ServiceNow, collaborating with internal teams, vendors, and service providers for timely resolutions with minimal business impact. Facilitated requirements gathering, planning, and risk assessments for leadership meetings, VVIP calls, and significant corporate events. Executed test runs and dry runs to verify operational readiness and compliance with standards before live sessions. Engaged cross-functional stakeholders includingOnsite Manage Support
GVE Holdings Sdn Bhd · 2020 — 2021Provided onsite managed services for integrated conference rooms and boardrooms, which included setup, monitoring, and troubleshooting of equipment. Delivered AVI-SPL onsite support for video conferencing services, addressing call launching, live meeting assistance, event support, and nationwide onsite help. Conducted operational checks and functional testing of audio-visual (AV) and integrated conference room facilities, including Polycom video conferencing systems. Assisted with launching point-to-point and multipoint video conferencing utilizing bridge networks through RMX Manager, Cisco Codian 8551, and Harman Media Suite. Logged technical support requests and incidents using Bank Remedy on Demand (RoD) for ticket tracking and resolution.Web Development
Triton Technology Sdn Bhd · 2017 — 2019Developed internal systems for MARA Corporation using the Laravel framework. Authored user manuals and system documentation employing HTML, CSS, and Bootstrap. Collaborated directly with clients to gather system requirements and enhance application functionality. Managed procurement processes, which included vendor communication and quotation oversight. Supported administrative operations by preparing internal memos and documentation.
Skills & Expertise
Education
- Bachelor In Information of Technology (Hons)University Selangor · — — 2017
- Diploma In Information of TechnologyUniversity Selangor · — — 2013
- Sijil Pelajaran Malaysia (SPM)Sekolah Menengah Teknik Taiping · — — 2007
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