Sheen B.

Sheen B. has demonstrated significant expertise and leadership in the customer service and operations sectors, specifically within Teleperformance and Verse Medical. Serving initially as a Customer Service Representative, Sheen excelled in providing expert guidance and closing knowledge gaps on projects through detailed policy explanation and comprehensive fact-checking. His advancement to a Trainer role highlighted his ability to conduct company-wide needs assessments and address skill deficits effectively. Sheen's commitment to enhancing team performance through coaching and KPI action plans was recognized by his promotion to a CSAT Scrubber, where he played a pivotal role in improving survey metrics. His client-facing duties, involving regular performance reviews and quality improvement plans, show his deep involvement in strategic customer satisfaction initiatives. Additionally, his experience as a Patient Experience Representative at Verse Medical underlines his adeptness in navigating complex insurance and billing inquiries, enhancing operational efficiency across various internal teams. His achievements include being recognized as the Top Trainer and receiving the esteemed Legend Award for long-standing dedication to Teleperformance.