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Sheena A. — Junior Hospitality Attendant from Philippines

Sheena A.

Junior Hospitality Attendant

Philippines No experience yet
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Languages
English
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About

Sheena Mae M. is a versatile professional with significant experience in the hospitality and tourism sectors. She previously worked with MCRI Global Corporation as a Room Attendant assigned to Shangri-La Mactan, Cebu, where she maintained high cleanliness standards in guest rooms and delivered exceptional customer service by courteously responding to guest requests. She also took on responsibilities as an Amenity Attendant, accurately managing guest room inventory and enhancing room presentation through proactive feedback implementation. Sheena is a licensed Professional Teacher, certified by the PRC, and possesses Career Service Professional Eligibility. Her educational background includes a Teacher Certificate Program from Saint Joseph College of Sindangan and a Bachelor of Science in Tourism from Jose Rizal Memorial State University. Known for her time management, organizational skills, and proactive problem-solving abilities, Sheena effectively balances being a detail-oriented team player with the capability to independently handle tasks, reflected in her tech-savviness and adaptability to new tools and systems.

Experience

  • Room Attendant

    MCRI Global Corporation · 2018 — 2020
    Ensured high cleanliness and hygiene standards in guest rooms by adhering to strict protocols. Delivered exceptional customer service by addressing guest inquiries and requests. Conducted training for new room attendants on company policies and cleaning techniques. Recorded and submitted lost and found items to facilitate identification and return. Welcomed guests and anticipated their service needs.
  • Amenity Attendant

    MCRI Global Corporation · 2018 — 2020
    Managed the inventory of guest rooms accurately. Enhanced room presentation and amenities by implementing feedback from both guests and management.

Skills & Expertise

Education

  • Teacher Certificate Program
    Saint Joseph College of Sindangan Incorporated · — — 2021
  • Bachelor of Science in Tourism
    Jose Rizal Memorial State University · — — 2010

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