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SHEENA R. — Mid-Level Verification Team Lead from Philippines

SHEENA R.

Mid-Level Verification Team Lead

Philippines 6+ years 500 - 1500 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Sheena R. is a Supportive Team Lead with over three years of experience in managing teams and coordinating operations at Sterling Talent Solutions, a First Advantage Company. In her current role as Team Lead, Sheena excels in performance monitoring and enhancing operational efficiency while ensuring quality standards are met. Her tenure at Sterling began in June 2018 as a Verifications Specialist before advancing to a Process Lead in 2021. She also draws on experience from her previous role as a Customer Service Representative at Stellar Philippines Cubao and as a medical professional at Don Henrico General Hospital. She holds a Bachelor of Science in Nursing from Universidad de Sta. Isabel, which complements her capability in taking customer-focused approaches and implementing problem-solving strategies. Recognized with the Top Voice Team of the Year for 2024, Sheena continues to leverage her skills in coaching and mentoring to drive team performance and manage escalations effectively.

Experience

  • Team Lead, Verifications

    Sterling Talent Solutions, A First Advantage Company · 2022 — Present
    Oversaw verification processes and managed team operations, ensuring adherence to quality standards.

  • Process Lead

    Sterling Talent Solutions · 2021 — 2022
    Led processing activities and coordinated workflows within the team to enhance efficiency.

  • Verifications Specialist

    Sterling Talent Solutions · 2018 — 2021
    Executed verification tasks and ensured accurate processing of information.

  • Customer Service Representative

    Stellar Philippines Cubao · 2017 — 2018
    Engaged with customers to address inquiries and resolve issues effectively.

  • Medical/ER/OPD Nurse

    Don Henrico General Hospital · 2016 — 2016
    Provided nursing care in emergency and outpatient departments, delivering patient support.

  • Customer Care Specialist

    Concentrix Daksh · 2014 — 2014
    Assisted customers by offering solutions and maintaining service quality.

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