Sheena J.

Sheena J. is a results-driven professional with nearly six years of experience in team leadership and operations support across the iGaming, technology, and digital marketing industries. As a seasoned Customer Service Team Leader in Cambodia and Operations Staff at New Oriental Limited Game, she has successfully managed end-to-end recruitment processes and coordinated with international clients. Her proficiency extends to supporting remote teams in fast-paced environments, ensuring efficient day-to-day operations through her adept skills in virtual and administrative support. She excels in email and calendar management, utilizing tools such as CRM Systems, HRIS, and Microsoft Office to enhance workflow coordination. Sheena maintains adherence to operational guidelines and service standards, leading customer service teams while focusing on performance, quality assurance, and KPI achievement. Her dedication to maintaining confidentiality and customer satisfaction stands out in her roles across various companies.