Shefali S.

Addressed employee queries on the floor and coordinated with internal stakeholders for streamlined operations, including facilities and transport. Organized kabala’s, cake cuttings, round tables, and project events while liaising with vendors. Managed onboarding and offboarding processes for employees, also welcoming newcomers and distributing hampers during festivals. Facilitated onsite and offsite events, coordinating guest visits and external stakeholder interactions. Partnered with HR to conduct CSR activities, arranged training for new team members, and ensured welcome kit distributions. Created surveys, formed distribution lists, and assigned team members for effective communication. Handled calendar management, meeting invitations, and coordinated events such as Town Halls. Oversaw guest visits, managed meeting room bookings, and conducted regular audits for space optimization. Served as Fire Marshal and coordinated annual shutdown activities, informing employees and managers as needed. Acted as the primary contact for distributing basic stationery supplies to floor employees. Communicated on behalf of Directors and Vice Presidents with various forums regarding business unit initiatives.

Evaluated customer needs and recommended appropriate products and services while addressing service-related issues. Processed transactions according to quality standards and communicated effectively with customers and colleagues via multiple channels. Educated customers on product options, managed feedback, and cross-sold bank products while processing service requests such as address changes.

Managed corporate client accounts and documented daily sales reports. Promoted the brand and facilitated sales through diverse promotional activities targeting corporate accounts. Updated accounts and maintained strong relationships with HNI clients, ensuring high customer service standards.

Oversaw go-to-market activities including product launches and events. Developed innovative product concepts and navigated new market territories. Maintained daily sales reports and enhanced brand visibility through promotional efforts, while ensuring excellent customer service for HNI clients.

Focused on customer service, calculating PnL and food costing, as well as managing team dynamics. Oversaw store inventory, met sales targets, and worked towards achieving monthly goals while managing customer NPS.