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shehr Y. — Mid-Level IT Supervisor from Pakistan

shehr Y.

Mid-Level IT Supervisor

Pakistan Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Shehr Y. is an experienced IT Supervisor with a background in supporting call center operations at Trans Global Services in Lahore. With six years as a customer service agent and IT professional, Shehr specializes in maintaining and troubleshooting dialers, CRM systems, network infrastructure, and call center computer systems. He ensures system uptime, data security, and seamless technical support for staff, leveraging problem-solving abilities and expertise in CRM and TeamViewer. Fluent in English, Urdu, and Pashtu, Shehr applies his Troubleshooting and Microsoft Office skills to optimize system performance and assist agents in a fast-paced customer support environment in the call center industry.

Experience

  • IT SUPERVISOR

    Trans Global Services
    Managed IT systems and support staff for the call center. Ensured the smooth operation of dialers, CRM, networks, and computer systems. Troubleshot technical issues to minimize downtime and monitored system performance while maintaining data security. Provided technical support and guidance to call center agents.

Skills & Expertise

Call CenterQuickbooksNotion ConsultantIT and NetworkingCustomer ServiceInfluencer MarketingTikTok video creation

Education

  • DAE (Science)
    BISE Peshawar · 2018 — 2018
  • Matric (Science)
    BISE Mardan · 2014 — 2014

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