Sheila M.

Sheila Mae A. is an experienced professional with a background in quality assurance, customer service, and loan processing, supported by studies in Information Technology from Bohol Institute of Technology – International College and STI College. At Xiang Shan Manufacturing Corp., she served as a Quality Assurance Inspector for one year, conducting product inspections, documenting defects, and collaborating with production teams to uphold company standards. Sheila Mae A. spent three years as a Customer Service Representative in the BPO industry, managing inquiries for hotel reservations, healthcare insurance, and financial accounts through calls, chats, and emails. As a Loan Processor at Masagana-100 MPC, she handled loan application verification, compliance checks, and financial record maintenance for two years. She utilizes Microsoft Office and applies strong organizational skills across the manufacturing, BPO, and financial services sectors.